Terms & Privacy Policy

Terms And Conditions

1. Business Information

This website is operated by Frosted Acres Ltd., operating as Frosted Acres Cannabis, a licensed cannabis retailer in Alberta.

Store locations:
Frosted Acres Cannabis – Grande Prairie, Alberta
Frosted Acres Cannabis – Manning, Alberta

Contact:
Email: admin@frostedacres.ca

Phone: (780)836-8181

2. Legal Age Requirement

You must be 18 years of age or older to access this website, place an order, purchase cannabis, receive cannabis, or enter a Frosted Acres Cannabis retail location.

By using this website, you confirm that you are at least 18 years old.

Frosted Acres Cannabis reserves the right to refuse service, cancel an order, or refuse delivery if age cannot be verified.

3. Age Verification

Age verification may be required:

before accessing the online store;
at checkout;
at in-store pickup;
at delivery;
at shipping or mail-order delivery; and
at any other time required by law or store policy.

Customers must present valid government-issued photo identification upon request.

Delivery, shipping, and pickup orders will not be released to anyone who:

is under 18;
cannot provide valid government-issued photo ID;
appears intoxicated;
is attempting to receive cannabis on behalf of a minor; or
otherwise cannot legally receive cannabis.

4. Product Availability

All products are subject to availability. Product information, pricing, inventory, potency, formats, package sizes, and descriptions may change without notice.

We make reasonable efforts to keep online inventory accurate, but errors may occur. If an item is unavailable after an order is placed, we may contact you to offer a substitution, adjust the order, or issue a refund for the unavailable item.

5. Cannabis Purchase Limits

Cannabis orders are subject to all applicable federal, provincial, municipal, and AGLC requirements, including possession and transaction limits.

Frosted Acres Cannabis may cancel or adjust any order that exceeds legal limits or appears to violate applicable laws or regulations.

6. Online Orders

Online orders are not considered accepted until confirmed by Frosted Acres Cannabis.

We may refuse, cancel, or limit any order for any reason, including but not limited to:

suspected underage purchase;

failed age verification;

suspected fraud;

payment failure;

inventory error;

incorrect pricing;

delivery address outside the permitted area;

shipping address outside Alberta;

legal or regulatory restrictions;

suspected resale or diversion; or

customer conduct that violates store policy.

7. Payment

Online orders must be paid using the approved payment methods shown at checkout.

Payment must be completed before an order is prepared for delivery or shipping.

8. Pickup Orders

Pickup orders must be collected from the selected Frosted Acres Cannabis location.

The person collecting the order must be the person who placed the order unless Frosted Acres Cannabis approves otherwise. Valid government-issued photo ID is required at pickup.

Orders may be cancelled if they are not picked up within the stated pickup window or by store closing, unless other arrangements are made.

9. Local Delivery

Local delivery is available only where offered by Frosted Acres Cannabis and only within approved delivery areas.

Delivery is subject to driver availability, weather, road conditions, order volume, and legal requirements.

The person receiving the order must be 18 years of age or older and must present valid government-issued photo ID. The delivery driver may refuse delivery if the recipient cannot be verified, appears intoxicated, or if completing the delivery would violate applicable law or store policy.

Delivery fees may be non-refundable once a delivery attempt has been made, unless otherwise required by law or approved by Frosted Acres Cannabis.

10. Mail Order / Shipping

Mail order is available only within Alberta, where offered by Frosted Acres Cannabis.

Orders will not be shipped outside Alberta. Frosted Acres Cannabis may cancel any order with an ineligible shipping address.

Shipping times are estimates only and are not guaranteed. Frosted Acres Cannabis is not responsible for carrier delays, incorrect addresses entered by the customer, failed delivery attempts, or packages that cannot be delivered due to age-verification or legal restrictions.

11. Return and Exchange Policy

Returns and exchanges are governed by the Frosted Acres Cannabis Refund Policy.

Due to provincial regulations and product safety requirements, returns and exchanges are only accepted under specific conditions. Products must generally be in original, unopened packaging, with the excise tax sticker intact and unbroken, and must be accompanied by a valid receipt.

Opened cannabis products are not returnable unless deemed defective. Frosted Acres Cannabis reserves the right to inspect returned products and refuse any return or exchange that does not meet the Refund Policy requirements.

12. Refusal of Service

Frosted Acres Cannabis may refuse service, cancel an order, or restrict access to the website where necessary to comply with law, protect staff or customers, prevent fraud, enforce store policy, or meet AGLC requirements.

13. Responsible Use

Cannabis affects individuals differently. Customers are responsible for using cannabis legally and responsibly.

Do not drive or operate machinery while impaired. Keep cannabis out of reach of children, minors, and pets.

14. Website Information

The information on this website is provided for general product and retail information only. It is not medical advice, health advice, or a recommendation to use cannabis.

Speak with a qualified health professional if you have medical questions about cannabis use.

15. Intellectual Property

All website content, branding, logos, images, graphics, text, and design elements are owned by or licensed to Frosted Acres Cannabis unless otherwise stated.

You may not copy, reproduce, distribute, or use website content without written permission.

16. Third-Party Services

This website may use third-party services for payment processing, e-commerce functionality, analytics, delivery, shipping, or other business purposes.

Frosted Acres Cannabis is not responsible for the content, practices, or policies of third-party websites or platforms.

17. Errors and Corrections

We may correct errors, inaccuracies, or omissions at any time, including after an order has been submitted.

If an error affects your order, we may contact you to correct the issue, offer an alternative, or cancel and refund the affected portion of the order.

18. Limitation of Liability

To the maximum extent permitted by law, Frosted Acres Cannabis is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, purchase of products, delivery delays, product availability, website interruptions, or third-party services.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

19. Changes to These Terms

Frosted Acres Cannabis may update these Terms and Conditions at any time. Changes will be posted on this page with an updated “Last updated” date.

Continued use of the website after changes are posted means you accept the revised Terms.

20. Governing Law

These Terms are governed by the laws of Alberta and the applicable laws of Canada.

Refund Policy

Last updated: July 9, 2026

Frosted Acres Cannabis strives to ensure all customers receive quality products. Due to provincial regulations and product safety requirements, returns and exchanges are subject to the conditions below.

1. Acceptable Returns

A product may be returned or exchanged only if all of the following conditions are met:

the product is in its original, unopened packaging;

the excise tax sticker is intact and unbroken;

the customer provides a valid receipt; and

the return is requested within a reasonable time after purchase.

Approved returns may be refunded or exchanged at the discretion of management. Refunds will be issued using the original method of payment where possible.

2. Defective Products

If a product is defective or does not function as intended, Frosted Acres Cannabis may, with a valid receipt:

accept the return; or

exchange the product for the same item or a comparable replacement, subject to availability.

Defective products may be inspected by staff or management. If required, defective cannabis products may be secured in the cannabis storage room for management review.

3. Non-Returnable Items

The following items cannot be returned or exchanged:

opened cannabis products, unless deemed defective;

products with broken or missing excise tax stickers;

products without a valid receipt;

products that show signs of use, tampering, or alteration;

clearance or final-sale items, where applicable; and

any product that cannot be safely or legally resold.

4. Opened Products

Opened cannabis products are not returnable unless the product is deemed defective by Frosted Acres Cannabis.

No exceptions.

5. Incorrect or Missing Items

If you believe you received an incorrect item or an item is missing from your order, contact Frosted Acres Cannabis as soon as possible.

If the issue is verified, Frosted Acres Cannabis may provide a refund, exchange, replacement, store credit, or other correction at management’s discretion.

6. Cancelled Orders

Orders may be cancelled by Frosted Acres Cannabis if:

age verification fails;

payment fails;

the product is unavailable;

the delivery or shipping address is ineligible;

the order exceeds legal limits;

the customer appears intoxicated;

the order appears fraudulent; or

completing the order would violate law, regulation, or store policy.

If an order is cancelled before fulfillment, the eligible amount will be refunded to the original payment method where possible.

7.Failed Delivery

If delivery cannot be completed because the customer is unavailable, cannot provide valid government-issued photo ID, is underage, appears intoxicated, or entered an incorrect address, the order may be cancelled.

Delivery fees may be non-refundable once a delivery attempt has been made.

8. Shipping Issues

For shipped orders, Frosted Acres Cannabis is not responsible for delays caused by the carrier, weather, incorrect shipping information, failed age-verification delivery attempts, or other circumstances outside our control.

If a package is returned to Frosted Acres Cannabis, we may refund eligible product amounts less any non-refundable shipping or handling charges, where permitted.

9. Final Decision

All returns and exchanges are subject to verification and approval.

Frosted Acres Cannabis reserves the right to refuse a return or exchange that does not meet the conditions outlined in this policy.

This policy is in place to ensure compliance with provincial regulations and to protect the safety and integrity of our products.

10. How to Request a Return or Exchange

To request a return, exchange, or defective product review, contact:

Frosted Acres Cannabis
Email: admin@frostedacres.ca
Phone: (780) 836 8181

Please include your name, receipt or order number, purchase date, product name, and a clear description of the issue.

Privacy Policy

Last updated: July 9, 2026

Frosted Acres Ltd., operating as Frosted Acres Cannabis, respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, place an order, contact us, or interact with our business.

1. Personal Information We Collect

We may collect personal information including:

name;

date of birth or age-confirmation information;

billing address;

delivery or shipping address;

phone number;

email address;

order history;

payment confirmation details;

government-issued ID verification information where required;

website usage information;

IP address;

device and browser information;

communications with our staff; and

any other information you choose to provide.

We do not intentionally collect personal information from anyone under 18 years of age.

2. How We Use Personal Information

We use personal information to:

verify age and legal eligibility;

process online orders;

provide pickup, delivery, and shipping services;

process payments;

communicate about orders;

respond to customer inquiries;

prevent fraud, misuse, and illegal activity;

comply with AGLC requirements and applicable laws;

maintain business records;

improve our website and customer experience;

manage loyalty, promotions, or customer service programs where applicable; and

protect the safety and security of customers, staff, and the business.

3. Consent

By using our website, submitting personal information, placing an order, or communicating with Frosted Acres Cannabis, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy, except where consent is not required or where otherwise permitted by law.

You may withdraw consent where legally permitted, but doing so may prevent us from providing certain services, including online ordering, delivery, shipping, or customer support.

4. Disclosure of Personal Information

We may disclose personal information to:

payment processors;

website and e-commerce service providers;

delivery or shipping providers;

age-verification or compliance service providers;

IT, hosting, analytics, or security providers;

professional advisors such as accountants, lawyers, or insurers;

regulators, law enforcement, or government authorities where required or permitted by law; and

other parties where necessary to complete a transaction, enforce our policies, or comply with legal obligations.

We do not sell customer personal information.

5. Payment Information

Online payments may be processed through third-party payment providers. Frosted Acres Cannabis does not store full credit card numbers unless explicitly stated by the payment provider and permitted by law.

Payment providers may collect and process information according to their own privacy and security practices.

6. Cookies and Website Analytics

Our website may use cookies, pixels, analytics tools, or similar technologies to operate the website, remember preferences, improve performance, understand website traffic, and support advertising or marketing where permitted.

You can adjust your browser settings to block or delete cookies. Some website features may not work properly if cookies are disabled.

7. Retention of Personal Information

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, legal compliance, accounting, dispute resolution, fraud prevention, and business recordkeeping.

When personal information is no longer required, we will securely delete, anonymize, or destroy it, subject to legal and operational requirements.

8. Security Safeguards

We use reasonable physical, technical, and administrative safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

No website, payment system, or electronic storage method is completely secure. We cannot guarantee absolute security.

9. Access and Correction

You may request access to your personal information or ask us to correct inaccurate personal information, subject to legal limits.

To make a request, contact us using the information below. We may need to verify your identity before responding.

10. Privacy Breaches

If a privacy breach creates a real risk of significant harm, Frosted Acres Cannabis will take steps required by applicable privacy law, which may include notifying affected individuals and the appropriate regulator.

11. Third-Party Links

Our website may contain links to third-party websites or services. Frosted Acres Cannabis is not responsible for the privacy practices, content, or security of third-party websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

13. Privacy Contact

Questions, concerns, access requests, or correction requests can be directed to:

Owner
Frosted Acres Cannabis
Email: admin@frostedacres.ca